CallRail
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CallRail | Trust Center
Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.
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Subprocessors12
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Location of Processing
Usage Details
AssemblyAI
United States
Provides speech-to-text transcriptions and AI services.
AWS
United States
Customer data storage and application hosting.
Bandwidth
United States
Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN).
E
ElevenLabs
United States
Text-to-Speech (TTS) generation for AI Voice Agent features. Provides realistic AI voices to make conversations with callers feel more natural.
Firebase
United States
Deliver real-time notifications of communications through the CallRail platform to customers' mobile devices
Gemini
United States
Provides artificial intelligence (AI) services that analyze customer website URLs and, when available, conversation transcripts. This analysis generates automated business profile summaries, which may include a company overview, target customers, services offered, and FAQs.
Mailgun
United States
Delivers notifications and reports via email.
OpenAI
United States
Provide CallRail business customers and/or their customers the ability to speak to an AI Voice Agent to get assistance.
Salesforce
United States
Cloud-based customer relationship management.
Twilio
United States
Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN) and the CallRail in-browser softphone.
Zendesk
United States
Used for providing cloud-based customer support services.
Zuora
United States
Billing and payment processing.
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